FORT WAYNE, Ind. (WFFT)- Red River Waste Solutions said they've brought in more drivers to cover collection routes from outside the city.
From what's been explained Tuesday, it's been a struggle finding the help.
“We sympathize and empathize with all the citizens who have experienced challenges of waste removal,” Mayor Henry said at Tuesday’s press conference.
As a solution at the press conference, Red River Waste Solutions said they are hiring more trained workers to handle the load, and more money for workers doing the labor.
"They're providing bonuses for the people that currently work for them, so that they'll stay with them because there is a lot of competition out there now for cdl drivers all over our city so that in itself has presented a tremendous challenge to Red River," Mayor Henry added.
The vice president of business development and government relations, Steve Smith, said the numerous complaints have impacted prospective employees, but red river wants to make sure future hires are equipped with the knowledge and resources to provide better service.
He said the missed pick ups were a training and recruiting issue.
"We added over $50,000 a month to our payroll. The second thing we've added on is the sign on bonus, a retention bonus, and a performance bonus based on the amount of trash you collect. We've also added on an educational piece where we give folks an opportunity to get that CDL."
The company has teamed up with Ivy Tech Community College to grow the candidate pool, and have a new recruiter on site here in Fort Wayne. In the meantime, they'll be partnering with vendors until they are fully staffed leaving resident Emily Roussel a little optimistic.
"It's nice for your community when your trash doesn't sit out all day waiting to be picked up, but it has improved, and I'm willing to be patient enough to give them another chance,"Roussel said.
If you've noticed a trash pick up problem in your neighborhood they recommend calling 3-1-1 so they can fix it.