FORT WAYNE, Ind. (WFFT) - Red River Waste Solutions will be at Tuesday's city council meeting discussing changes it's made to improve service.
Last week, the city of Fort Wayne fined Red River $65,000 for failing to meet several benchmarks.
Republic Services Fines
2011 - $12,050
2012 - $25,700
2013 - $15,600
2014 - $37,450
2015 - $31,800
2016 - $34,550
2017 - $96,700
Red River began picking up trash in Fort Wayne January 2, however residents have complained about spotty service since.
"They will hit for two or three weeks in a row, then we've had to call 311," Denis Mertz, who lives on the north side. "If it goes into three days, then it's frustrating."
Red River won the bid from the city after coming in cheaper than Republic Services, which had the contract for 20 years.
Cities are required by law to take the lowest bid.
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"I don't mind paying the price, but I want my service to be at least what it was, if not better. At least what it was. I don't feel it is," said Mertz.
"The are not doing the job and they're still charging our constituents," said city councilman Russ Jehl.
The fines are spelled out in the contract.
Republic Services was fined $253,850 from 2011 to 2017.
Red River was fined $15,000 for April and $50,000 for May.
Execuives say residents can now expected better service.
"We've made necessary arraignments to make sure those complaints are going down and we are getting everyone serviced in a timely manner," said Steve Smith, Red River vice president of business development.
Smith told FOX 55 Tuesday the company has made several changes, including adding tablets with routing software to every truck, and changing the local management team.
"Added some reinforcements to the regional manager position so we feel that was a positive move," Smith added.
Still, Jehl, who's trash missed two weeks ago, said he expects better service after six months.
"I expect if they want more time, if they are going to buy time, they should show up and bring a big check with them," he said.
The discussion with Red River will happen during the city council meeting on Tuesday at 5:30 p.m. inside Citizen's Square.
If you have a missed pick up, you're asked to call 311 to report it.