Red River complaints need to be reported to 311

Red River and city leaders claim the trash collection contractor is improving service because fewer complaints are being called into the city's 311 center.

Posted: Aug 25, 2018 10:14 PM

FORT WAYNE, Ind. (WFFT) - Red River and city leaders claim the trash collection contractor is improving service because fewer complaints are being called into the city's 311 center.

However, many people believe that number is actually higher.

"It's hit and miss. Pickups can be three or four days out," said Cathy Beckman who lives near Time Corners on the southwest side.

Beckman is so tired of Red River missing her trash can, she put a sign on her tree trying to get Red River drivers' attention.

"It's just inconsistent," she told FOX 55.

And every time she's missed, she calls 311.

"And I wait on the line until I actually speak to someone because I'm tired of it. We're all tired of it. Everyone is tried of it," Beckman said.

Councilman John Crawford said he's hearing similar stories across town. That's why he believes the problem is actually worse than what is being reported.

"One or two call in the neighborhood thinking that's fine. A lot of people call 311 and have to wait 10 or 15 minutes they give up," said Crawford.

Red River's contract specifies complaints into 311 are used to determine any fines.

For those numbers to be accurate, EVERYONE needs to report only their missed trash.

Beckman said she's trying to get that message out in her neighborhood.

"I've told the neighbors around here 'Call, make sure you call.'"

In the meantime, her sign will still be posted on her tree.

"I think they've been here long enough to work out all the kinks," Beckman said.

Again, if your trash is missed, you need to call 311, or report it through the city's website or app.

You can check Red River's performance on the city's dashboard.

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