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INdigital working to fix 911 outage issue

A Fort Wayne company is making sure a statewide 911 system failure doesn't happen again.

Posted: Feb. 18, 2019 11:30 PM
Updated: Feb. 18, 2019 11:47 PM

FORT WAYNE, Ind. (WFFT) - Emergency 911 service is back up after many counties across Indiana had their systems taken offline Friday.

A Fort Wayne company is making sure that doesn't happen again.

Indiana:
- Adams: 260-724-5345
- Allen: 260-427-1272
- Dekalb: 260-925-3365
- Huntington: 260-356-8316
- Jay: 260-726-8188  
- Kosciusko: 574-267-5667
- Lagrange: 260-463-7491
- Noble: 260-636-2182
- Steuben: 260-668-1000
- Wabash: 260-563-8891
- Wells: 260-824-3426
- Whitley: 260-244-6410

Ohio:
- Defiance: 419-784-1155
- Mercer: 419-586-7724
- Paulding: 419-399-3791
- Van Wert: 419-238-3866
- Williams: 419-636-8497

The problem started at Fort Wayne based INdigital. Company officials told FOX 55 the issue will be completely resolved in 10 days.

INdigital handles thousands of 911 calls across indiana every day.

They basically handle the calls from your phone and get it to dispatchers.

Friday night, that service saw several technical glitches where many counties in the area experienced outages.

"It was a combination of several different elements that all happened at exactly the wrong time, which it occasionally does," said INdigital founder Mark Grady.

Grady said part of the problem is how old the system is and a backup system didn't work.

"That normally prevents a complete outage that that's been very successful. But in this particular case that wasn't available as a solution because of where the fault occurred," said Grady.

DeKalb County is one of several counties in our area that experienced issues.

DeKalb County central communications director Bill Hunter said normally there are systems in place for other counties to answer when DeKalb County's 911 is down, but that wasn't able to work Friday.

"When all the other counties go down at the same time, there's no where to redirect those calls to," said Hunter.

Hunter added when these systems are down, it makes dispatcher's jobs harder.

"When we redirect it to a 10 digit telephone number, where we don't get the location or caller information, but we will still get the phone call," he said.

Grady said every call eventually made it to a dispatcher, just not right away. Many people hung up before the call went through.

"We will be building an entirely new network for the state," he said.

Hunter said the best way to be prepared for when 911 is down, is to make sure you have non-emergency numbers stored in your phone.

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