Fort Wayne area leaders provide public resources amid COVID-19 pandemic

Fort Wayne and Allen County government, utility and banking sectors provided an update Tuesday afternoon on the area's COVID-19 response and resources that are available to the public.

Posted: Mar 31, 2020 12:58 PM
Updated: Apr 1, 2020 9:39 AM

FORT WAYNE, Ind. (WFFT) — Local government and utility and banking sectors provided an update on the community’s response to COVID-19 and resources that are available to the public Tuesday afternoon.

Fort Wayne Mayor Tom Henry, Allen County Commissioners, representatives from City Utilities and STAR Financial Bank announced the following resources that are currently being provided to residents:

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Indiana and Michigan Power

City Utilities

  • Earlier this month, City Utilities suspended utility service disconnects for non-payment.
  • In the field, during this crisis, City Utilities has suspended meter change-outs, including previously scheduled appointments, except in emergencies.
  • The city says it is important for customers who are not able to pay or pay their full amount to contact customer service about their situation and work out a payment plan.
  • Customers can use the kiosk located outside of Citizens Square and off of the parking lot at 200 East Berry St. to make payments or call customer service to discuss an account.

NIPSCO

  • NIPSCO recently announced that it has voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic.
  • This suspension applies to residential, commercial and industrial customers and will remain in effect until further notice.
  • In addition, NIPSCO is offering its most flexible payment plans to customers who indicate either an impact or hardship as a result of COVID-19 and will suspend late payment charges until May 1.
  • For further assistance, please call customer care at 1-800-4-NIPSCO or visit NIPSCO.com.

Indiana Michigan Power

  • I&M says it does not anticipate any interruptions in our service related to the coronavirus.
  • I&M says it will 10,000 masks and 10,000 individual nitrile gloves from their inventory to health-care workers and first responders throughout the areas they serve in Indiana and Michigan.
  • I&M has temporarily suspended all service disconnections for non-payment.
  • All customers will ultimately be responsible for paying their bill and are urged to try to keep their accounts up to date on payments.
  • If a customer is going to have trouble paying their bill, you are asked to call I&M at: 1-800-311-4634 or through Facebook or Twitter to discuss payment options.

Banking

  • STAR Financial Bank is working to provide short term loan relief options for retail customers if needed.
  • In collaboration with the Small Business Administration, STAR officials say they are looking to facilitate several assistance programs to commercial and small business clients.
  • STAR drive-up video banking is available at all locations from 7 a.m.-7 p.m. Monday-Saturday, and STAR mobile and online banking are available 24/7 to all customers.
  • STAR lobbies continue to maintain “special designated hours” by appointment only that can be set up through a Customer Service line.
  • Residents are encouraged to check with their respective bank to see what services and help may be available.

“I’m encouraged that our utility and banking partners understand the significance of this pandemic and are responding accordingly. It’s vital for us to help meet the challenges that individuals, families, and businesses are experiencing,” said Mayor Henry. “By working together, we’ll get through this and be a stronger and more united community.”

“We hope our residents find the information we are providing valuable and helpful. Uncertainty in times like these often leads to anxiety, stress and tension. By directing our citizens to these resources which can provide assistance, we hope to reduce that uncertainty and stress so that we can all pull through this together,” said the Allen County Board of Commissioners.

With more cases of COVID-19 being confirmed in Allen County, leaders are stressing the importance of practicing social distancing, washing hands thoroughly and regularly and limiting activities in group settings.

Allen County COVID-19 updates

  • Local officials on Tuesday are encouraging healthy residents to donate blood, if possible, through their local American Red Cross location.
  • For residential customers served by the Allen County Regional Water and Sewer District, the Allen County Board of Commissioners announced that they will provide a grant to the district to offer residential ratepayers a one-time, 50% credit on an upcoming residential sewer bill.
  • The public is encouraged to visit www.cityoffortwayne.org/covid-19 where a community resource page has been created that contains information about COVID-19, local government responses and other organizations that serve the public and how collectively there is help available to those who may need assistance.
  • Citizens Square will remain closed to the public through at least April 6.

Mayor Henry says the public is reminded to be vigilant and use good judgment as a result of Governor Holcomb’s stay-at-home order.

Indiana Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 112626

Reported Deaths: 3520
CountyConfirmedDeaths
Marion20832759
Lake10292318
Elkhart6415109
St. Joseph6156102
Allen6029200
Hamilton4724109
Vanderburgh344530
Hendricks2673122
Monroe247436
Tippecanoe226913
Johnson2268123
Clark215056
Porter207845
Cass19329
Delaware188261
Vigo178123
Madison159575
LaPorte137739
Floyd131461
Howard128563
Kosciusko120217
Warrick119936
Bartholomew115357
Marshall98924
Dubois95418
Boone95146
Hancock91143
Grant89133
Noble89132
Henry77024
Wayne74414
Jackson7409
Morgan70038
Shelby66529
Daviess64427
Dearborn63228
LaGrange63111
Clinton59212
Harrison56024
Putnam53710
Lawrence50528
Montgomery50521
Knox5019
Gibson4854
White48114
DeKalb45611
Decatur45439
Miami4263
Fayette41813
Greene41835
Jasper3862
Steuben3707
Scott35610
Sullivan33012
Jennings31212
Posey3060
Franklin29925
Clay2935
Orange28524
Ripley2838
Carroll27013
Wabash2618
Washington2611
Starke2537
Whitley2526
Wells2482
Adams2453
Jefferson2443
Fulton2342
Huntington2223
Tipton21722
Spencer2153
Perry21413
Randolph2087
Jay1730
Newton17111
Owen1651
Martin1640
Rush1524
Pike1401
Vermillion1260
Fountain1182
Pulaski1151
Blackford1133
Crawford1030
Brown1023
Parke941
Benton880
Union770
Ohio767
Switzerland700
Warren391
Unassigned0225

Ohio Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 145850

Reported Deaths: 4635
CountyConfirmedDeaths
Franklin26242603
Cuyahoga17196644
Hamilton12850309
Montgomery7583152
Lucas7187358
Butler5727102
Summit5172249
Marion307247
Mahoning3002279
Warren294748
Stark2771168
Pickaway263444
Lorain227786
Delaware216620
Fairfield203850
Columbiana192180
Licking187562
Trumbull1852131
Clark175938
Wood173772
Clermont165520
Lake158649
Medina143939
Allen138869
Miami138049
Greene137632
Portage109466
Mercer107717
Tuscarawas91620
Erie91244
Wayne90866
Ross86123
Richland80819
Madison78712
Darke76839
Belmont71227
Geauga70547
Hancock67410
Ashtabula65148
Athens6292
Lawrence61618
Shelby5909
Auglaize5709
Putnam55823
Sandusky55520
Huron5337
Union5002
Scioto4746
Ottawa46630
Seneca45314
Preble42213
Muskingum3802
Holmes3777
Jefferson3284
Logan3013
Henry30012
Champaign2943
Perry2889
Defiance28710
Clinton28213
Brown2812
Knox28015
Morrow2522
Washington25123
Hardin25013
Fulton2371
Jackson2344
Coshocton23111
Crawford2276
Fayette2266
Ashland2244
Highland2203
Wyandot20212
Williams2013
Gallia18612
Meigs17210
Pike1670
Hocking1619
Guernsey1578
Carroll1517
Adams1234
Van Wert1143
Monroe10918
Paulding1050
Harrison622
Morgan470
Vinton453
Noble270
Unassigned00
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