FORT WAYNE, Ind. (WFFT) — For nearly seven months, since March 13, City Utilities, a water provider for Fort Wayne residents, had a moratorium on shutoffs due to the COVID-19 pandemic after many workers were laid off or furloughed from their jobs.
But as a nonprofit public utility, leaders say "an ongoing moratorium is unsustainable."
While Governor Eric Holcomb ended the moratorium on utility shutoffs in mid-August, City Utilities extended the policy of waiving late fees and disconnects through the beginning of October to help customers during these stressful times.
Starting Monday, Oct. 5, City Utilities will reinstate its collections and disconnect policies.
A City Utilities spokesperson says they are "keenly aware of the importance of abundant, safe water to the coronavirus fight. Customer Support representatives can tailor plans to fit a customer’s needs and keep their water service-connected."
Customers can avoid disconnects by calling Customer Support at 260-427-1234, Monday through Friday, from 7:30 a.m. to 5:30 p.m.
Customers who need financial assistance can go to their Township Trustee’s Office or call 211.
City Utilities urges all customers to update their contact information.