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Customers upset with transition to Flagstar Bank

More than 200,000 Wells Fargo customers in Indiana, Ohio, Michigan and Wisconsin were affected by the change.

Posted: Dec 3, 2018 10:37 PM
Updated: Dec 3, 2018 10:43 PM

FORT WAYNE, Ind. (WFFT) - Flagstar Bank is working to fix issues many customers had with electronic banking Monday.

Monday was the first day branches were open after transitioning from Wells Fargo over the weekend.

Many branches were busy as customers tried to access their money, some even withdrew their accounts to go to another bank.

"I didn't want to wait. I heard people waiting in line for 45 minutes. I wasn't prepared to do that today," said Flagstar customer Miguel Rouque.

"They had computer glitches. They didn't have their system up and running at 9 this morning," Barbara Lauer, Flagstar customer.

Lauer was frustrated with the transition to Flagstar.

"The debit cards didn't work from Friday to Monday. People are still not having debit cards work," she said.

She was one of many people who made several trips to the bank Monday.

"They just told us out right they didn't have our money. We just left. They came along the line and said 'If you're hear for Social Security checks, we don't have them. Sorry, we don't have your money,'" Lauer said.

"After an hour and 15 minutes they told me non of the pension checks would be in until late this afternoon," said Flagstar customer Steve Walker.

Walker was able to get his check around 4 p.m. Monday.

"Everyone is doing the best they can. There's no use getting upset about it. It's not their fault, it's not my fault. It's just something you have to put up with," he said.

More than 200,000 Wells Fargo customers in Indiana, Ohio, Michigan and Wisconsin were affected by the change.

Flagstar issued a statement explaining most customers didn't have issues and some issues were expected since it was a large transition.

"Just be patient. It all gets better," said Walker.

However, it's too little too late for Lauer. She's going to a different bank.

"I have my money, but I won't be back. I won't be back!" she said.

Flagstar said those customers who need access to cash should visit a branch to make a withdraw.

The transition from Wells Fargo to Flagstar is expected to continue through the week.

Tuesday is when transactions from over the weekend will show up to account.

Wednesday will be when people can access loans. You need to call Flagstar at (800) 968-7700 for a new loan number before signing up.

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