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Councilman says Red River breached contract, city issues more fines

The $92,800 fine was issued to Red River for June after more than 2,000 people complained their trash or recycling wasn't picked up on their scheduled day.

Posted: Aug 8, 2018 11:14 PM

FORT WAYNE, Ind. (WFFT) - The city of Fort Wayne fined Red River Waste Solutions for more missed pick ups.

The $92,800 fine was issued for June after more than 2,000 people complained their trash or recycling wasn't picked up on their scheduled day.

Red River 2018 Fines

January - $0

February - $0

March - $0

April - $14,700

May - $63,950

June - $92,800

 

Republic Service 2017 fines

January - $2,950

February - $700

March - $1,700

April - $1,200

June - $17,500

July - $22,250

August - $10,30

September - $11,350

October - $9,300

November - $7,4500

December - $9,150

The continued poor service is why councilman Russ Jehl is working on formally declaring Red River breached their contract.

"They collect our fees, but do not pick up our garbage. That is a substantial material breach of contract," Jehl said.

In June 2017, Republic Services, who held the city contract as National Serv-All for 20 years, was fined $17,500.

Now Red River's fines exceed $157,000 in 2018.

On June 1, Red River failed to collect 318 trash cans from Fort Wayne residents.

Red River vice president of business development Steve Smith said those numbers don't tell the whole story.

"We know that legally we are not in breach of contract, but the public has only received partial measurements which are relevant aspects of our performance. The number of missed calls are less than 1% of the total collections each week," he said in a statement.

In early June, Smith had told FOX 55 the company was making significant changes and was hiring more people.

As of Wednesday, Red River had three open positions in Fort Wayne, but Smith said city council's public frustrations don't help.

"As council members become more willing to express their personal and adverse opinions publicly, Red River finds it more difficult to
recruit and retain employees," Smith's statement added.

Jehl said the city should look at every option to resolve the issue.

"We should begin legal proceedings, we should try to tap the performance bond so we can get a third party contractor to pick up the garbage they are missing," he said.

Trash is collected from 6 a.m. to 6 p.m., anyone whose trash isn't collected on their scheduled day during that time should call 311 to report it.

You can see Red River's record by day on the city's Red River Performance Dashboard.

Red River's full statement:
Red River Waste Solutions Counters Breach Allegations
FORT WAYNE – Red River Waste Solutions is receiving unwarranted negative attention based on
allegations from members of Fort Wayne's City Council suggesting the company is in breach of
contract. This type of public claim not only damages Red River's reputation but also affects their
relationship with the community and their employees.

"Whether or not an opinionated performance assessment should be considered appropriate evidence
against us is not the current issue. We know that legally we are not in breach of contract, but the public
has only received partial measurements which are relevant aspects of our performance. The number of
missed calls are less than 1% of the total collections each week. The total of calls this year are 18,000
out of 3,412,000 collections. Although, it is not where we want to be when all of the routes are tweaked
and balanced; it is not as far off as being portrayed," said Steve Smith, Vice President of Business
Development.

Smith said that when Red River took over the contract from Republic Services, even after 20 years of
service with Republic, the City of Fort Wayne had no route data to provide to Red River. Instead Red
River implemented the latest waste industry onboard technology and designed the routing system from
scratch. As with any new process, there are limitations at first. The downside is that it takes time to
perfect the process and get employees trained/retrained. Week over week data must be analyzed and put
into planning operationally. Adjustments have been and will continue to be made as they progress
forward.

Allegations of breach are inflammatory and these inaccurate or unfair news portrayals have the intention
to mislead the residents and employees to distrust the company. As council members become more
willing to express their personal and adverse opinions publicly, Red River finds it more difficult to
recruit and retain employees.

Yet, these unfortunate setbacks have not faltered the company. Red River's team works diligently to
provide the service the citizens of Fort Wayne desire and deserve. Currently, the company has three
positions available, and continues to offer competitive wages, sign on bonuses, retention bonuses and
tonnage bonuses to their employees.

Another deceptive point that has been made by council members in multiple news stories is Red River
refusing to give any rebate or refund to the customers. The truth is Red River does not charge or bill the
customers, the City does. Therefore, Red River cannot provide a refund or rebate. To make claims
suggesting otherwise only clouds the issue even further.

"We listen to and review all the resident's grievances provided by the City. To be effective, it is
essential to evaluate each call separately to determine what is working and what areas to improve to
reduce the call volume. We have successfully completed over 250 diverse government service contracts
located in the continental U.S., Alaska, Hawaii and Guam, and we currently operate effectively in six
different states. We have no doubt that we'll do whatever it takes to provide the citizens of Fort Wayne
the service they rightfully expect and deserve"

Indiana Coronavirus Cases

Data is updated nightly.

Cases: 708779

Reported Deaths: 13226
CountyCasesDeaths
Marion966191721
Lake51761946
Allen39224672
Hamilton34549405
St. Joseph34157541
Elkhart27356432
Vanderburgh22081394
Tippecanoe21853212
Porter17935299
Johnson17544374
Hendricks16822310
Clark12697190
Madison12353337
Vigo12219244
Monroe11469166
LaPorte11162204
Delaware10366184
Howard9664211
Kosciusko9134114
Hancock7990139
Bartholomew7893155
Warrick7691155
Floyd7563176
Wayne6906198
Grant6844171
Boone6556100
Morgan6405138
Dubois6085117
Marshall5786108
Dearborn570376
Cass5685102
Henry5579101
Noble542683
Jackson493569
Shelby479495
Lawrence4342118
Gibson429089
Harrison428570
Clinton419753
Montgomery418086
DeKalb411184
Whitley380239
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Miami372865
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White308454
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Greene270785
Posey268833
Scott261153
LaGrange253670
Clay253544
Randolph235680
Washington231031
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Sullivan207942
Starke204752
Owen192356
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Jay186429
Carroll185920
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Parke144616
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Pike130334
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Newton104234
Brown100140
Crawford97614
Benton97113
Martin82915
Warren79715
Switzerland7698
Union69910
Ohio55811
Unassigned0408

Ohio Coronavirus Cases

Data is updated nightly.

Cases: 1054807

Reported Deaths: 18991
CountyCasesDeaths
Franklin1225191356
Cuyahoga1074592069
Hamilton783261168
Montgomery50176996
Summit45557909
Lucas40298765
Butler37768570
Stark31513895
Lorain24246473
Warren23910293
Mahoning20946583
Lake20067362
Clermont19459229
Delaware18085130
Licking16149207
Fairfield15757197
Trumbull15627460
Medina14922259
Greene14706236
Clark13660293
Wood12806185
Portage12431196
Allen11352229
Richland11067198
Miami10548214
Muskingum8717127
Wayne8594209
Columbiana8569226
Pickaway8439121
Marion8390135
Tuscarawas8387240
Erie7600154
Hancock6730123
Ross6707146
Geauga6553146
Ashtabula6530165
Scioto6295101
Belmont5634158
Union558447
Lawrence5470102
Jefferson5343147
Huron5314114
Darke5273121
Sandusky5189120
Seneca5139120
Washington5087107
Athens503856
Auglaize476284
Mercer471984
Shelby456590
Knox4397108
Madison423959
Putnam421799
Ashland413488
Fulton410567
Defiance404296
Crawford3883101
Brown386955
Logan374476
Preble371098
Clinton362160
Ottawa357978
Highland347459
Williams328674
Champaign321557
Jackson308551
Guernsey307549
Perry290549
Fayette278048
Morrow275939
Hardin264764
Henry264366
Coshocton259857
Holmes253499
Van Wert239262
Pike233831
Gallia233446
Adams229152
Wyandot227553
Hocking209759
Carroll189447
Paulding168838
Meigs141738
Noble132937
Monroe128941
Morgan106823
Harrison105636
Vinton81614
Unassigned02
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