FORT WAYNE, Ind. (WFFT) -- The Better Business Bureau of Northern Indiana has stripped a popular Fort Wayne business of its accreditation and is sending a warning out to online shoppers.
On its website, JoGoddess Hair seems like a legitimate company for hair extensions.
BBB Northern Indiana
However, Nichole Thomas of the Better Business Bureau is warning potential customers to not fall for the glitz and glamour.
Thomas says, “Jo Goddess Hair has met all of the standards to be accredited but unfortunately, within about 10 to 15 days of getting their accreditation status, we began getting an avalanche of complaints.”
Amber Traylor, a college student from Tennessee saw the popular hair company on Instagram and placed an order in hopes of a new hairdo. Instead, after a month of waiting, she never got what she wanted.
Traylor says, “The package was completely empty. When I got it, it had the wrapping that the hair would come in but there was no hair in it. I reached out to the company and they said once it gets dropped off in the post office in Indiana it’s not our responsibility.”
Thomas says the majority of customer complaints were identical.
She says, “When we receive customer concerns and complaints and those that can’t be resolved or a pattern of complaints, which is what we’re seeing with Jo Goddess hair.”
As of Tuesday, they’ve received 26 complaints and reviews of customers getting an empty package or not getting their shipment at all.
Thomas says the company told her the product must have fallen out of the boxes – which she says is highly unlikely.
Thomas says, “People all across the country and all across the world, there would be a lot of mailmen with wigs.”
Traylor wants potential customers to not fall into the hype of social media and think twice before they buy.
She says, “I just saw that they had a big following base so I thought I could trust them but make sure you do your research.”
We did attempt to reach out to JoGoddess Hair multiple times but have not heard back.
If you want more information on the steps to file a complaint about this company, click here.