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FORT WAYNE, Ind. (WFFT) - April 14th through the 20th is now proclaimed as Public Safety Telecommunications Week thanks to the Allen County Commissioners and Mayor Tom Henry.
The people honored Wednesday are much more than call takers and they want everyone to know that.
"They're the first contact that citizen's make when they dial out 9-1-1, and rarely do they get recognized for their efforts in what they do," Allen County Commissioner Richard Beck said.
There are many emergency crews that rely on them.
“9 times out of 10 the person taking the call is strictly taking the call, and then that call once we have basic information, is sent over to the dispatchers for response, so our questions, sometimes tedious for our callers , are not wasting time in the time of police, fire, and EMS," Amy Barron with Consolidated Communications Partnership said.
This job is not for the faint at heart. It requires the ability to think clearly in stressful situations.
Just because we don't see them doesn't mean they play a small role.
Helping you stay safe and alive is top priority. They're the first to help do that in emergencies.
"Every call is different for every employee that we have at the CCP. Some calls are very difficult for me that may not be difficult for some of my coworkers just based on their own personal life experiences. For example, if you have a terminally ill family member, and that's the kind of call you're taking, sometimes those type of calls resonate with you personally," she explained.
But, for the most part they keep it together to get the job done.
They do this every day to protect the citizens of Fort Wayne even though they can't physically be on the scene, so getting a week of honor means a lot to Barron and everyone present from the dispatch team.