Affected by the 737 MAX groundings? Local travel agent has advice

In Fort Wayne, BAE Systems has a production facility that manufactures the spoiler control system that is on a 737 MAX 8 aircraft. It affects the lift of the plane.

Posted: Mar. 14, 2019 7:07 PM
Updated: Mar. 15, 2019 8:40 AM

FORT WAYNE, Ind. (WFFT)- With all Boeing 737 MAX 8 and 9 flights grounded, travelers booked on those aircraft aren't quite sure what do.

FOX 55 reached out to a local travel agent who says her client was affected, but was able to be rebooked on another plane to get home.

"Flights were full and what they ended up getting wasn't pretty, but they're getting home," said Grueninger Travel Service Agent Carolyn McFarren.

For people who are booked on a flight with a 737 MAX 8 and 9 for a future trip, it may be best to check with your airline to see what kind of accommodations can be made.

"Just gonna have to be patient. Calling your travel agent will only marginally helpful because it'll really be up to the airlines but we're happy to intercede and do what we can but it's a process that's just begun," said McFarren.

It's a worldwide issue so far, but Southwest, American and United Airlines are impacted in the United States.

"Some 24 to 30 planes for american and united has less probably. American and southwest have the most so they're the ones suffering the most as far as interrupted schedules. They have to bring other planes. It's a process they have to go though and it's very important to remember that this is really in all of our best interest until they figure out what's wrong with these planes."

Here in Fort Wayne, BAE Systems has a production facility that manufactures the spoiler control system that is on a 737 MAX 8 aircraft. It affects the lift of the plane.

We reached out to BAE Systems who says, " the cause of the Ethiopian Airlines crash remains under investigation. As a trusted supplier to Boeing on the 737 MAX, we stand ready to provide support and assistance to the investigation if needed."

Now an investigation into the aircraft model is just getting started. The flight data recorders from Ethiopian Airlines flight 302 arrived in Paris Thursday for inspection. For people who are affected?

"It's early and we don't know how this process is going to play out whether it's going to be days long or weeks long. It depends on what Boeing comes up with as a fix," said McFarren.

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