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3-1-1 Call Center now open Saturdays

The city says trash collection has always been the number one complaint into 3-1-1 since Fort Wayne launched its call center in 2007.

Posted: Oct. 10, 2018 9:24 AM

FORT WAYNE, Ind. (WFFT) - The 3-1-1 Call Center will be open for a few hours on Saturdays.

The city says trash collection has always been the number one complaint into 3-1-1 since Fort Wayne launched its call center in 2007.

In August there were 26,000 calls into 3-1-1. That's twice as much as August of last year. With that, the average wait time went up to about 3 to 5 minutes. But many people say they wait longer, more like 10 to 15 minutes to report missed trash pick ups.

City spokesperson John Perlich also wants to remind people 3-1-1 call takers handle complaints for most of the city departments, such as tall weeds and even pot holes.

There are also other ways you can file a complaint with 3-1-1, on the city's website and the 311 app.

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