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Southwest gives $5,000 checks to passengers on Flight 1380

Some passengers aboard Southwest Airlines Flight 1380 received a $5,000 check after...

Posted: Apr 20, 2018 12:05 PM
Updated: Apr 20, 2018 12:05 PM

Some passengers aboard Southwest Airlines Flight 1380 received a $5,000 check after a deadly engine failure that led to an emergency landing in Philadelphia.

The jet's engine failed Tuesday about 20 minutes into its flight from New York City to Dallas. Debris from the engine blew out a window, causing passenger Jennifer Riordan to almost get sucked out of the plane.

Passengers dragged her back into the cabin, but she died at a Philadelphia hospital after the plane made an emergency landing.

Check and travel voucher

In a letter to passengers, the airline expressed "sincere apologies" for the fatal incident and included the check, said Kamau Siwatu, who was aboard the flight. He was one of at least three passengers who said they received the letter.

"We value you as our customer and hope you will allow us another opportunity to restore your confidence in Southwest as the airline you can count on for your travel needs," Siwatu's letter said. "In this spirit, we are sending you a check in the amount of $5,000 to cover any of your immediate financial needs."

In addition to the money, passengers will also receive a $1,000 travel voucher, the letter said.

It's not unusual for airlines to give passengers money in such situations, according to CNN transportation analyst Mary Schiavo. "It gets money in the hands of people that need it for counseling or something," Schiavo said.

CNN has reached out to Southwest Airlines for comment, but has not heard back.

Search for answers

The plane's engine had undergone a visual inspection two days before, the airline said.

The National Transportation Safety Board is finishing up its initial examination into the deadly engine failure -- but many questions remain unanswered.

It's unclear why the left engine of the flight malfunctioned when the plane was over 32,000 feet.

"I know people would want answers right away. We would do a very methodical investigation," NTSB chairman Robert Sumwalt. Sumwalt said. "Right now, we just want to document everything that we can."

In the search for answers, federal officials have interviewed pilots, examined the damaged engine and collected video footage from passengers who lived through those 22 minutes of chaos. They've also recovered the airplane's cockpit voice recorder and flight data recorder, and are still tracking down debris from the engine.

The NTSB will look into how an interior crack on a fan blade led to the engine failure. Sumwalt said the crack was not detectable from the outside. One of the cracks was consistent with metal fatigue, he said.

Indiana Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 51079

Reported Deaths: 2756
CountyConfirmedDeaths
Marion12019693
Lake5588248
Elkhart353959
Allen2939134
St. Joseph210669
Hamilton1691101
Cass16449
Hendricks1454100
Johnson1340118
Porter82638
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Clark69544
Madison67464
LaPorte61628
Howard59858
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Boone48244
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Clinton2903
White27410
Dearborn25823
Decatur25632
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Warrick25029
Harrison21722
Greene19432
Miami1932
Jennings17912
Putnam1738
DeKalb1694
Scott1649
Wayne1546
Daviess15017
Perry14710
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Steuben1362
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Ripley1307
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Whitley1066
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Newton10010
Huntington942
Jefferson862
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Fulton731
Knox710
Jay700
Washington681
Pulaski661
Clay645
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Spencer541
Owen521
Benton510
Sullivan501
Adams491
Brown431
Blackford402
Fountain352
Crawford330
Switzerland320
Tipton321
Parke270
Martin260
Ohio230
Vermillion200
Warren151
Union140
Pike110
Unassigned0193

Ohio Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 64214

Reported Deaths: 3036
CountyConfirmedDeaths
Franklin11724445
Cuyahoga8979393
Hamilton6781207
Lucas2952305
Marion274539
Montgomery244035
Summit2327209
Pickaway222241
Mahoning1928239
Butler182147
Columbiana137860
Stark1214114
Lorain112069
Trumbull104578
Warren97725
Clark80010
Delaware69815
Fairfield66717
Tuscarawas60410
Lake58923
Medina58232
Belmont56922
Licking56812
Miami50631
Portage49259
Wood48851
Clermont4737
Ashtabula44744
Geauga42543
Wayne37253
Richland3715
Allen35641
Greene3439
Mercer29910
Erie27122
Holmes2595
Darke25626
Huron2402
Madison2169
Ottawa17324
Sandusky16015
Washington14620
Ross1443
Coshocton1423
Athens1391
Crawford1385
Putnam13715
Hardin12312
Morrow1201
Auglaize1094
Jefferson1092
Muskingum1001
Union931
Preble901
Monroe8917
Hancock861
Lawrence830
Guernsey823
Clinton811
Hocking809
Williams762
Shelby744
Logan711
Ashland672
Carroll673
Fulton670
Scioto670
Wyandot635
Brown611
Fayette550
Defiance533
Knox531
Champaign511
Highland501
Van Wert471
Perry441
Seneca412
Henry330
Paulding300
Jackson280
Pike280
Adams261
Vinton232
Gallia201
Noble140
Harrison131
Meigs130
Morgan110
Unassigned00
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