BREAKING NEWS : Allen County board appoints new health commissioner Full Story
STREAMING NOW: Watch Now

Food delivery driver sends unsolicited texts to female customer

Authorities in the UK are investigating after a food delivery service offered a -10 (roughly $14) credit to a woman w...

Posted: Jan 16, 2018 7:37 PM
Updated: Jan 16, 2018 7:37 PM

Authorities in the UK are investigating after a food delivery service offered a -10 (roughly $14) credit to a woman who received unsolicited personal messages from a driver.

The Information Commissioner's office, which regulates breaches of UK data protection law, said it was examining the case after Michelle Midwinter, 33, from Gloucestershire in England, posted screengrabs of messages she received from a Just Eat driver on WhatsApp.

The driver said he was "a fan", sent her a "kiss" emoji and called her "baby".

After raising the issue with Just Eat through its live chat service, a she was told that Just Eat "don't have a complaints department" before being offered a goodwill credit of -10, according to screenshots posted on Twitter.

"At first I was shocked at the fact someone could approach me in that way, but that turned to feeling very uncomfortable as I realized this guy had my name, address, and phone number," Midwinter said in a statement to CNN.

"I have never had an issue with using the service before, and certainly no issue from the takeaway in question. I usually order with my boyfriend, and to be honest, he answers the door most of the time and this has certainly never happened to him."

The incident took place on Saturday after Midwinter and her friend ordered takeaway from one of their favorite restaurants via the Just Eat app.

According to the messages, the driver even asked Midwinter if she had a boyfriend, and signed off saying: "Good night bby see you next time when I get your meal."

Midwinter said she didn't feel comfortable going directly to the restaurant as she was worried about repercussions.

"I did not want them to find out who made the complaint -- after all my privacy had already been breached by the and how was I to know they would not tell the driver it was me who filed the complaint?" she said.

But Just Eat's response left Midwinter "extremely disappointed," she said. "I was offered -5 for the 'inconvenience' and when I said that was insulting, they offered me -10," Midwinter said.

Just Eat, which works with over 20,000 restaurants and takeaways across the UK, according to its website, said it was "appalled" by the handling of the initial complaint.

"This lacked empathy and does not reflect our policies or the way Just Eat would expect something like this to be dealt with," the company said in statement provided to CNN.

Just Eat added it had launched an investigation with the partner restaurant in question.

"This driver has acted in a way that does not represent Just Eat and our core values," Just Eat said. "We are also speaking to this customer offline and if the customer decides this is a criminal matter and reports it to the police, we will of course assist the police with any investigation."

'First complaint of its kind'

The Information Commissioner's Office said it was looking into the allegations as a possible breach of the Data Protection Act.

A statement on the ICO's website read: "If a customer's phone number is used for reasons for which it was not originally taken, it could be a breach of the Data Protection Act. Organizations have a legal duty to make sure personal data is only used for the purposes for which it was obtained. We are aware of reports of an incident involving Just Eat and will be looking into it."

An ICO spokesman told CNN it was the first complaint of its kind.

Midwinter's tweet gained a lot of traction on social media, with dozens of women sharing similar experiences and raising questions of privacy and data protection.

"The scary thing is the sheer number of females who have had similar experiences -- a few with Just Eat, but generally this issue is much bigger and more widespread than I initially anticipated," Midwinter said. "We trust companies with our personal details and for them to be used in this way is unacceptable."

Indiana Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 32437

Reported Deaths: 2030
CountyConfirmedDeaths
Marion9371546
Lake3347170
Cass15867
Allen135366
St. Joseph121834
Hendricks113567
Hamilton112391
Johnson1092104
Elkhart107028
Madison58259
Porter49521
Bartholomew48634
Clark47141
LaPorte41523
Tippecanoe3803
Howard37620
Jackson3681
Delaware35936
Hancock32327
Shelby32121
Floyd31539
Boone29335
Morgan27024
Vanderburgh2532
Montgomery23317
White2288
Decatur22431
Clinton2221
Grant19521
Noble19221
Harrison18821
Dubois1852
Henry1709
Greene16824
Warrick16528
Dearborn16421
Monroe16211
Vigo1507
Lawrence14623
Miami1391
Putnam1347
Jennings1284
Orange12422
Scott1183
Ripley1136
Franklin1068
Kosciusko971
Carroll932
Daviess8416
Marshall801
Steuben802
Wayne755
Newton7410
Wabash732
Fayette714
Jasper621
LaGrange622
Washington521
Fulton471
Jay460
Randolph453
Rush452
Jefferson421
Whitley412
Clay411
Pulaski400
Owen341
Sullivan331
DeKalb331
Brown331
Starke313
Perry260
Wells260
Huntington262
Knox250
Benton250
Tipton241
Crawford230
Blackford202
Switzerland190
Fountain182
Parke180
Spencer171
Posey160
Gibson142
Ohio130
Warren121
Adams121
Vermillion100
Martin90
Union80
Pike60
Unassigned0159

Ohio Coronavirus Cases

Data is updated nightly.

Confirmed Cases: 33439

Reported Deaths: 2044
CountyConfirmedDeaths
Franklin5486243
Cuyahoga4137224
Marion262823
Hamilton2523131
Lucas2162233
Pickaway204635
Mahoning1367173
Summit1315160
Butler82626
Stark70091
Columbiana68250
Lorain65959
Montgomery61716
Trumbull54447
Belmont40312
Miami35130
Warren34419
Tuscarawas3264
Ashtabula31633
Portage31357
Medina31020
Delaware30213
Lake28712
Wood28045
Geauga26129
Wayne25650
Fairfield2484
Clark2316
Licking21811
Mercer2014
Allen20132
Clermont1975
Richland1893
Erie1635
Darke15619
Madison1447
Washington11819
Crawford1103
Morrow1041
Greene985
Ottawa9412
Putnam8714
Monroe7412
Sandusky7011
Hocking694
Ross672
Jefferson652
Auglaize643
Huron551
Williams521
Hancock481
Muskingum460
Union460
Clinton430
Hardin410
Shelby402
Wyandot372
Fayette370
Logan370
Fulton360
Coshocton340
Defiance332
Guernsey330
Preble311
Holmes291
Carroll293
Lawrence280
Champaign271
Brown251
Knox231
Highland191
Seneca192
Vinton191
Ashland190
Perry181
Athens181
Henry150
Scioto150
Paulding130
Jackson120
Harrison100
Adams81
Gallia71
Van Wert60
Pike60
Meigs60
Noble50
Morgan50
Unassigned00
Fort Wayne
Broken Clouds
68° wxIcon
Hi: 77° Lo: 62°
Feels Like: 68°
Angola
Broken Clouds
70° wxIcon
Hi: 74° Lo: 61°
Feels Like: 70°
Huntington
Overcast
67° wxIcon
Hi: 77° Lo: 62°
Feels Like: 67°
Decatur
Clear
68° wxIcon
Hi: 76° Lo: 62°
Feels Like: 68°
Van Wert
Clear
68° wxIcon
Hi: 78° Lo: 62°
Feels Like: 68°
Scattered Showers & Storms Friday
WFFT Radar
WFFT Temperatures
WFFT National

Community Events