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Some Fort Wayne residents still experiencing problems with trash pick-up

Cortland Avenue is one neighborhood where residents said they've made several calls to the city because Red River Waste Solutions miss their trash and recycling bins.

Posted: May. 14, 2018 2:27 PM

FORT WAYNE, Ind. (WFFT)- Some Fort Wayne residents are still having trouble with trash pick-up after a new company took over last December.

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Cortland Avenue is one neighborhood where residents said they've made several calls to the city because Red River Waste Solutions miss their trash and recycling bins. The company took over at the end of the year, with the promise that trash pick-up would no longer be a problem.

Residents said the biggest issue is recycling not being picked up. But some have reported trash being scattered in the street after the cans are picked up and some trash still being in the bottom of the cans after they're dumped.

"When they pick it up, there is like, a fourth of it left all over the place. So, not happy with that at all," said Tamera Salmons.

One woman, who declined an interview, said she's had her trash left behind, while the opposite side of the street was picked up as normal.

Others said they've called the city multiple times before anything was done about it. When something was finally done, one woman, who did not want to be identified, said the truck damaged her yard in the process.

"We had about a month and a half, two months, where our recyclables weren't picked up. Our bin was completely full. I had called in two, three times, and we were even saving some more recyclables in the shed for when they did pick them up," she said.

If you experience problems with trash pick-up, you're urged to call 311.

City Councilman, Russ Jehl, released this statement following this story: 

"Four and a half months into the new garbage contract, we expect quality service for the ratepayers of Fort Wayne, but the complaints I am receiving are increasing. This is not acceptable. To that end, I look forward to receiving a new update from our contract administrator and the Red River. I anticipate a productive discussion on fining strategies, new after-hour call numbers, and means to use the fines to buttress service issues. Most importantly, I look forward to a plan to bring the level of service up to the level of quality the ratepayers expect."
                                                              -City Councilman Russ Jehl 

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